Business Policies – Peterlee Property Maintenance

Below are the official business policies that guide all property maintenance and rodent control services provided by Peterlee Property Maintenance. These policies ensure safety, professionalism, legal compliance, and transparency in everything we do.

1. Service Guarantee & Workmanship Policy

We stand behind the quality of our property maintenance and rodent control services.
Workmanship is guaranteed for a specified period, depending on the type of work completed.
Guarantees apply only to work performed directly by our company and exclude damage caused by misuse, new faults, weather conditions, or structural issues outside our control.

2. Equipment, Tools & Machinery Maintenance

All tools, equipment, traps, application devices, and machinery are inspected regularly to ensure safety and operational reliability.
Faulty equipment is removed from use immediately, and all technicians are trained in safe handling.

3. Vehicle Use & Driving Policy

Company vehicles are operated safely, responsibly, and in compliance with UK road laws.
Vehicles are maintained regularly, kept clean, and used only for approved business purposes.
Tools, chemicals, and materials are transported securely at all times.

4. Subcontractor & Partner Policy

Any subcontractors used for specialist property maintenance or pest control tasks must:

• Hold valid qualifications

• Be fully insured

• Meet our standards of safety and professionalism

• Comply with UK regulations and industry best practice

All subcontracted work is monitored to ensure quality.

5. Drug & Alcohol Policy

We maintain a zero-tolerance policy for alcohol or drugs during working hours.
No employee or subcontractor may carry out work while impaired.
Testing may be required following incidents or safety concerns.

6. Whistleblowing Policy

Employees and contractors are encouraged to report unsafe, unethical, or illegal behaviour.
Reports are treated confidentially, and no one will face retaliation for raising concerns.

7. Lone Working Policy

Some property maintenance and pest control tasks may require lone working.
We ensure that lone workers follow strict communication procedures, risk assessments, and safety protocols.
High-risk work may require two technicians.

8. Disciplinary & Grievance Policy

We follow fair and transparent processes for handling misconduct, safety breaches, complaints, and disputes.
Employees have the right to raise concerns and appeal decisions in line with ACAS guidelines.

9. COSHH Policy (Control of Substances Hazardous to Health)

All chemicals used in cleaning, repairs, and pest control are managed according to COSHH regulations.
This includes:

• Proper storage

• Safe transportation

• Staff training

• Use of appropriate PPE

• Documented assessments

• Spill and exposure procedures

10. Waste Management & Disposal Policy

We dispose of waste responsibly in accordance with UK environmental legislation, including:

• Construction and maintenance debris

• Packaging and materials

• Rodent carcasses and contaminated waste

All hazardous waste is handled through approved carriers.

11. Biosecurity & Cross-Contamination Policy

To prevent cross-site contamination between properties:

• Tools and equipment are cleaned and disinfected

• PPE is replaced or sanitised as needed

• Enhanced measures apply to high-risk environments

• Vehicle interiors are kept hygienic

This applies to both maintenance and rodent control operations.

12. Record Keeping & Documentation Policy

We maintain accurate records of:

• Work completed

• Materials used

• Site inspections

• Pest control treatments

• Maintenance logs

Records are stored securely and may be shared with clients on request.

13. Anti-Bribery & Anti-Corruption Policy

We do not accept or offer bribes, inducements, or improper gifts.
Any attempt to influence work decisions must be reported.
All staff must act with honesty and integrity at all times.

14. Modern Slavery & Ethical Labour Policy

We fully support the Modern Slavery Act 2015.
We do not tolerate exploitation, forced labour, or unethical employment practices.
Suppliers and subcontractors must also comply with these requirements.

15. Complaints & Dispute Resolution Policy

Customer satisfaction is extremely important to us.
Complaints are acknowledged promptly and investigated thoroughly.
We aim to resolve all issues fairly, professionally, and quickly.

16. Business Continuity & Emergency Planning Policy

We have procedures in place to minimise disruption during:

• Staff shortages

• Equipment failure

• Supply chain delays

• Vehicle breakdowns

• Emergency situations

This ensures reliable service delivery to all clients.

17. Conflicts of Interest Policy

Employees and subcontractors must avoid situations where personal interests could influence professional judgement.
Any potential conflict must be declared immediately.

18. Advice, Recommendations & Observations Policy

Advice is provided in good faith during inspections, maintenance assessments, or rodent control visits.
However, we cannot accept liability for any loss or damage resulting from:

• Following or not following recommendations

• Work carried out by third parties

• Issues discovered after the site visit

• Conditions outside our control

Clients are encouraged to seek independent professional advice for structural, electrical, plumbing, and major repair decisions.